Request data deletion

Submit your request

We verify account ownership before deleting data. Never send passwords, sign-in links or verification codes. If you cannot access your account email, explain that in the message.

What can be deleted

You can request deletion of selected moves and their notes, tags, recording dates, clips and previews; all board content; your profile photo; or account-linked usage events. We clarify effects on active shares and synchronized copies before carrying out an unclear request.

What remains

Unless you request account deletion, we retain the account information needed for sign-in and operation and content you did not select. Necessary security records, unresolved moderation cases or legally required records may need to remain; we explain any exception and retention period.

Devices, imported copies and backups

Original videos in your photo library are not deleted. Copies already imported by other users are not automatically removed; identify affected content so we can assess applicable rights. We coordinate local copies with you to prevent deleted cloud data from being uploaded again.

Encrypted recovery backups may still contain older copies until they leave the daily, weekly and monthly retention rotation. We state the applicable remaining period when processing your request.

Response time

We respond without undue delay, normally within one month. If a complex request requires an extension, we explain it within that month. The legal extension can be up to two additional months.

Delete the whole account?

Use the account deletion form.